Ford Extended Warranty
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Frequently Asked Questions About Ford Warranties. Find The Answers Here. Below you´ll find answers to the most frequently asked questions concerning Ford ESP. If you don´t find the answer to your question here, click here to send your questions to our customer support department.


Purchase Questions

Am I able to buy a Ford ESP for my vehicle from you if I didn´t buy the vehicle from you?
Yes, as long as your vehicle meets the eligibility criteria we can sell you a plan regardless of where you purchased the vehicle. Presently, plans are available for vehicles from model year 2004 or newer, as long as the current odometer reading is less than 140,000 miles.
Why are the plan prices I find on this website so much lower than I was quoted locally?
Since we offer the genuine Ford ESP coverage nationwide, and have been doing so online since 2002, we are able to sell at a lower price because of the volume of sales we achieve. Our business model was to offer online shoppers the official genuine Ford ESP products at a great value, so they would not have to settle for a lesser online plan offered by a third party company.
Are the Extended Service Plans offered on this website backed by Ford?
Yes, these are official genuine Ford ESP plans backed by the vehicle manufacturer Ford Motor Company. Only a franchised Ford dealer is authorized to sell the official Ford ESP coverage and Lombard Ford, Inc. has been doing so since our inception in 1982 and our online sales began in 2002.
Do you offer a payment plan?
Yes, we offer 0% financing with no additional cost to you. Ford ESP and Budco Financial Services have teamed up to create a no-interest financing plan.
  • Interest-free payments
  • No credit application
  • No credit checks
  • No waiting for credit approval
  • As little as 10% down payment
  • Flexible Payment Terms
  • Flexible payment options:
    • Direct debit to checking/savings account
    • Automatic monthly charge to your VISA, MasterCard, Discover or American Express
    • Monthly Invoice
  • Online payments available

General Questions

What is the difference between the factory Ford warranty and a Ford ESP?
There are several warranties with various time and mileage coverage that come with the purchase of a new vehicle. These warranties provide comprehensive product coverage against defects in workmanship or materials by the manufacturer at no cost to the consumer. A Ford ESP is a vehicle service contract purchased by the consumer which provides additional protection of stated components that goes beyond the manufacturer´s warranty period extending coverage up to a specific time and mileage duration.
Why are vehicle service contracts (VSC) referred to as extended warranties?
To clarify, a warranty comes with the vehicle from the manufacturer at no additional cost to the consumer, whereas a vehicle service contract is an agreement for repair coverage protection which a consumer purchases separately for the vehicle. Even though it is not accurate, the phrase "extended warranty" has become a term used by consumers and those within the VSC industry more so to aid in the understanding of what the product does, than what it is.
Why should I buy a Ford ESP plan if I am still covered by the factory warranty?
Here are several reasons to consider. First, the price of a plan will be less when the purchase of coverage is made within the first 12 months or 12,000 miles of the vehicle´s warranty period. Second, buying early locks in today´s price which protects you from future plan price increases. Furthermore there are many benefits that come with the purchase of a Ford ESP plan which are not covered by the factory warranty. Although new Ford and Lincoln vehicles come with Roadside Assistance benefits for the duration of the factory powertrain warranty period such as towing, lock-out assistance, flat tire changes, battery jump starts, and out of fuel assistance. In addition to those same benefits, a Ford ESP plan also provides rental car reimbursement, destination assistance, and emergency travel expense reimbursement.

Questions About Coverage

When does the Ford ESP coverage begin and end?
That will depend upon which type of Ford ESP coverage you purchase. Ford ESP offers New ESP plan terms and Used ESP plan terms of protection.

The New ESP plans are for vehicles that are still within the basic factory warranty period of 3 years / 36,000 miles on Ford or Mercury vehicles and 4 years / 50,000 miles on Lincoln vehicles. The New ESP plan begins from the original warranty start date of the vehicle and zero miles and expires on that date 3, 4, 5, 6, 7 or 8 years in the future or at the mileage distance selected for the plan whichever comes first.

The Used ESP plans are for vehicles that are already beyond the basic factory warranty period of 3 years / 36,000 miles on Ford or Mercury vehicles and 4 years / 50,000 miles on Lincoln vehicles. The Used ESP plan begins on the date of plan purchase and expires on that date 1,2,3,4 or 5 years in the future or at the expiration distance of the plan which is determined by adding the ESP plan mileage term to the odometer reading on the date of plan purchase.
Where do I take my vehicle to receive the service of my plan coverage?
All Ford or Lincoln dealerships in the U.S. and in Canada honor the Ford ESP coverage. You just contact the local Ford dealership when you need service repairs and they will verify your coverage by entering your vehicle´s identification number (VIN) in the Ford OASIS database. If your vehicle is inoperable you should contact Roadside Assistance and they will assist you.
Do some vehicles with an hour meter have engine hour limitations with Ford ESP plans?
Beginning October 2014, on New Ford ESP coverage plans, pertaining only to the following models, a total engine hours expiration term will also apply. The models are F250, F350, F450 pickups Gas and Diesel, E-Series Diesel, Transit Diesel and finally Police Interceptor Sedan and Utility models. One engine hour equals 25 miles.
Example » A New Ford ESP plan term of 7 years / 100,000 miles / 4000 hours will expire one of three ways. It will either expire 7 years from the factory warranty start date or at 100,000 miles on the odometer or at 4,000 engine hours whichever occurs first.
Will my Ford ESP plan be void if I install aftermarket parts and accessories on my vehicle?
The issue regarding modifications done to a vehicle that is still covered by the new vehicle warranty or a Ford ESP plan is best understood by reading the statement below:

What is not covered by this agreement - Repairs caused by...
  • alterations or modifications of the Vehicle, including the body, chassis, or components, after the Vehicle leaves the control of the manufacturer
  • tampering with the emissions systems or with the other parts that affect these systems ( as for example, but not limited to; exhaust and intake systems)
  • the installation or use of any part not approved by, or authorized by, the Vehicle´s manufacturer ( other than "certified" emission parts), or any part designated for "off - road use only" installed after the Vehicle leaves the manufacturer´s control. Examples of such parts include, but are not limited to: lift kits, oversized tires, roll bars, cellular phones, alarm systems, automatic starting systems and performance - enhancing powertrain components.
The warranty is not voided per se, but a repair claim would be denied.
What if I have a breakdown and there is no Ford dealer in the area?
If your vehicle is a Ford or Mercury, call 1-800-392-3673 to find the nearest Ford dealer. If your vehicle is a Lincoln, call 1-800-521-4140 to find the nearest Lincoln dealer. If all local Ford or Lincoln dealerships within a 25 mile radius are closed you may use other repair or service facilities, but they must call 1-800-321-7790 to obtain a repair authorization before the work is performed.

Questions About Maintenance

Do I have to do all my routine maintenance at the Ford dealer?
You are required to maintain your vehicle as recommended by Ford Motor Company in the owners manual to keep your coverage in effect and be able to show proper documentation of it if requested, but the maintenance is not required to be done at a Ford dealership. However, when you regularly perform your routine maintenance at the local Ford dealership you will have a well documented vehicle maintenance record available for review if ever required.
Can I change my own oil?
Yes, you can change your own oil and filter if you desire. Just be sure the oil and filter you use meets the proper specifications as outlined by Ford Motor Company in the vehicle owners manual and be sure to keep a well documented log book and all receipts that show proof of maintenance.
Do I need to show proof of maintenance each time I need a repair?
No. Ford ESP is not like many of the Third Party VSC companies that require you to show all maintenance records each time you file a repair claim. Ford ESP does have the right and may request to see the vehicle maintenance records if a repair claim looks like the failure may be the result of a lack of maintenance.

Questions About Certified (CPO) Vehicles

If I buy a Ford or Lincoln Certified (CPO) vehicle, can I buy the ESP upgrade plan from you?
Yes, indeed and we provide significant savings on Ford ESP CPO upgrade plans as well. In fact program enhancements as of April 2, 2015, now offer a maximum coverage period up to 11 years from the original factory warranty start date or 140,000 miles whichever occurs first. We will be glad to discuss all your options, find you a plan that best fits your needs and provide you a money saving quote. Call us today toll free at 1-888-743-4668.
Does a Ford CPO plan need to be purchased at the time I purchase the vehicle?
No, that is not true. You are able to upgrade the coverage any time within the CPO warranty period. However, if you purchase your upgrade after you've gone beyond the free 12 month or 12,000 mile CPO Premiumcare coverage period, then the vehicle will require an inspection before the coverage sale can be completed and the plan registered. We would be delighted to answer any questions you may have about the process.
On your website are all the plans and prices the same for Certified Pre-Owned vehicles?
Our online plan pricing is for New ESP or Used ESP coverage. Although some plan terms may be similar, not all plan terms are available for CPO upgrade. It is best to give us a toll free call at 1-888-743-4668, if you are interested in exploring all your options.

Questions About Inspections

Does my vehicle require an inspection before I can purchase a Ford ESP plan?
Your vehicle will only require an inspection if it is beyond the basic factory warranty period of 3 years / 36,000 miles for Ford / Mercury vehicles or 4 years / 50,000 miles for Lincoln vehicles.
Where do I go to get the vehicle inspection performed?
When you purchase your Used Ford ESP coverage from us we have the inspector come to you. We arrange for an inspector to call you to schedule an appointment for the inspection which usually takes about one hour to perform at your home, place of work or mutual location.

Questions About Florida

Are Florida residents restricted from purchasing online?
Florida residents can purchase from any Ford dealer that is licensed to sell in Florida by the State of Florida, but coverage must purchased at the State published retail rates. We are licensed to sell in Florida (License #: E192188). You can look up our license here: www.myfloridacfo.com.
If I am from Florida, but also have a home in another state, can I register my ESP there?
Snowbirds, military personnel and others may have a home outside of Florida and can purchase a plan using their other address.
My dealer is trying to sell me coverage from another company, can I buy from you?
Do not let your dealer make you think that you do not have choices. You can purchase a Genuine Ford ESP from us.
If I purchase coverage from you, will I have trouble using it in Florida?
If you purchase a Ford ESP coverage from us, you will receive a contract based on the terms and conditions of Florida laws and regulations. You will have a protection plan that will be honored at any Ford or Lincoln dealership in the U.S. and Canada.

Questions About Canada

Will my Ford ESP plan cover me if I am traveling in Canada?
Yes, all Ford ESP plans such as Premiumcare, Extracare, Basecare, Powertraincare and Diesel Enginecare are honored at Ford and Lincoln dealerships throughout Canada.
What if I move to Canada will I still have all the benefits of my coverage?
Yes, even if you re-locate to Ontario, Canada or any other Canadian province your Ford ESP extended warranty will be honored.
Can a Canadian resident buy a genuine Ford ESP from you?
Yes, but only if the following condition applies. Canadian residents that also have a U.S. residence can purchase a U.S. Ford ESP plan, however, the plan must be registered to the U.S. address. To be eligible the vehicle must still be covered by the Bumper to Bumper New Vehicle factory warranty (U.S. warranty period applies). Please call 1-860-379-7095 or email us at support@lombardfordwarrantys.com for details.
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