Ford Protect Reviews
Call Us: (866) 379 7095  

Reviews

Home / About Us / Reviews

REAL PEOPLE WRITING REAL REVIEWS!

DealerRater Logo

We've been selling genuine Ford extended warranties online since 2001. Since that time thousands of Ford, Lincoln and Mercury (remember them?) owners have purchased from us. While our website gives the ability to purchase without the need to speak with anyone, we understand the desire to ask pre-purchase questions. We enjoy answering these questions. It's what we do all day long.

March 09, 2022

Dealership Rating
Employee Rating

"Emma was absolutely awesome! " - hlcox2021

Emma was absolutely awesome! Help me get coverage for our Focus RS and made the process super easy!

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

March 02, 2022

Dealership Rating
Employee Rating

"Emma was amazing" - Bobbi Jo

Emma was amazing. She was professional and very knowledgeable about all the warranty questions I had. Pleasant to interact with. Highly recommend!

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

February 25, 2022

Dealership Rating
Employee Rating

"This is the 3rd warranty I have bought through Lombard" - Mark

This is the 3rd warranty I have bought through Lombard. I have dealt with Emma and Jack and they are excellent. Thank You.

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

January 07, 2022

Dealership Rating
Employee Rating

"Emma is exceptional! " - Matthew Gray

Emma is exceptional! I think I first bought a warranty product from Emma back in 2013, not long after she joined the company. Not only has the warranty product been great (and yes I needed to use it) the support provided during the intervening years has been exceptional. I have recently taken out another warranty, and yes, Emma got it right again, getting me the coverage I needed at an affordable price. She is pleasant and very knowledgeable about the extended warranty products she sells. Buy with confidence. Real Ford warranties.

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

December 20, 2021

Dealership Rating
Employee Rating

" Excellent customer service from Emma! " - tip454

Excellent customer service from Emma! Straight forward explanation of contract”Best pricing with 0% financing.

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

December 03, 2021

Dealership Rating
Employee Rating

"Great service . Fair prices for a dealer ." - josephgioia

Great service . Fair prices for a dealer . Nice waiting room . Integrity. Took great care of my mother in a emergency situation. A few weeks after my old car was totaled and they found me a perfect car at a fair price. I also for a fair interest rate for my loan .

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

November 19, 2021

Dealership Rating
Employee Rating

" This is my 3rd ESP premium plan that I've purchased through Emma Allen" - John O'Halloran

This is my 3rd ESP premium plan that I've purchased through Emma Allen she's very knowledgeable courteous professional and a pleasure to work with. And she always gives me the best price on these warranties. She's also very thorough And must be a great asset to this company Thanks Emma

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

November 18, 2021

Dealership Rating
Employee Rating

" Emma was awesome this was the third time she helped me" - tbl299us

Emma was awesome this was the third time she helped me extend my warranty. Extremely Pleasant knowledgeable she remembered me. Top Notch customer service.

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

November 18, 2021

Dealership Rating
Employee Rating

"Emma is responsive and gets the job done" - jdhudek

Emma is responsive and gets the job done when it comes to extended warranty and maintenance plans. She makes the process go smoothly and that is much appreciated.

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

November 17, 2021

Dealership Rating
Employee Rating

" Great support from Emma in selecting my warranty" - mslevin5

Great support from Emma in selecting my warranty that best for me. Great communication throughout the whole process. Terrific follow up by Emma to make sure I was satisficed

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

September 21, 2021

Dealership Rating
Employee Rating

"Emma has always done a terrific job getting me Ford warranties at the best price!" - Jsayj123

Emma has always done a terrific job getting me Ford warranties at the best price!

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

September 10, 2021

Dealership Rating
Employee Rating

" I didn't purchased my car at Lombard Ford," - DJ

I didn't purchased my car at Lombard Ford, I did purchase my first extended warranty from Jack @ Lombard Ford in 2016 for my 2015 Ford Taurus Limited. The price for the warranty was unbelievable, compared to what the dealer wanted from whom I purchased my car. When I asked Jack how they could sell me a warranty for that price, his response was "they sell in bulk." I told my husband, daughter and son about Lombard Ford warranties, they all purchased theirs there. This week I purchased my second extended warranty from Lombard Ford for my car with Emma, she answered all my questions. Emma was very knowledgeable and pleasant to chat with. I will continue to recommend people to Lombard Ford Just an FYI they do sell accessories also, prices are very good. Thanks Emma and Jack, it's always a pleasure doing business with you both.

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

August 08, 2021

Dealership Rating
Employee Rating

"I purchased my first extended warranty from Lombard Ford in 2001" - ronl3991

I purchased my first extended warranty from Lombard Ford in 2001 on my 1997 Explorer and have been exceptionally pleased with every Lombard warranty I purchased since then on several new Fords I've owned. Emma has always been very personable. professional and helpful in all regards. I highly recommend Lombard Ford warranty services and Emma and will continue doing business with the as long as I'm able!

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

August 06, 2021

Dealership Rating
Employee Rating

" My second extended warranty with Lombard." - Charlotte M

My second extended warranty with Lombard. Emma and Jack great to work with. Wonderful having real live person answer phone! Have recommended to others.

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

July 29, 2021

Dealership Rating
Employee Rating

" Emma has provided services/care/support" - gchorn53

Emma has provided services/care/support that over the years has continually exceeded expectations. Lombard warranty and accessories are genuine Ford products for a fabulous discount.

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

July 27, 2021

Dealership Rating
Employee Rating

" I purchased extended warranty for my 2018 F150 Platinum" - JerryZ

I purchased extended warranty for my 2018 F150 Platinum. Emma provided numerous coverage and pricing options. I appreciate the care and time that Emma took to make process as easy and convenient as possible.

Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes

Get-A-Quote

You can purchase Ford ESP easily from the comfort of your home! You don't need to speak with a salesperson to get a price.

See All Reviews

We are only showing our latest reviews on this page. You can go directly to DealerRater.com to see lots more.